Delivery Playbook · Services
How the playbook adapts to each service
Which roles lead, and what changes, in each of TechSoft's five services.
The lifecycle and rules are the same across services. What changes is which roles lead and what each stage emphasizes.
| Eng. Mgr | Delivery Lead | BA | Designer | Tech Lead | Engineers | QA | DevOps | Security | AI/Data | Support | |
|---|---|---|---|---|---|---|---|---|---|---|---|
| AI Product Engineering | •• | ••• | ••• | ••• | ••• | ••• | •• | •• | •• | • | • |
| Application Modernization | •• | •• | •• | • | ••• | ••• | ••• | ••• | •• | • | • |
| AI Workflow Automation & Integration | •• | •• | ••• | • | •• | •• | •• | •• | ••• | ••• | • |
| Quality Engineering & AI Governance | •• | •• | • | •• | •• | ••• | ••• | ••• | • | • | |
| Continuous Product Engineering | ••• | ••• | •• | • | •• | ••• | •• | ••• | •• | • | ••• |
AI Product Engineering →
Business Analyst and Designer lead early; Tech Lead owns architecture; short sprints with frequent demos; QA automation built alongside features.
Application Modernization →
Architect leads an assessment first; tests are added around existing behavior before changes; incremental releases with cutover and rollback plans.
AI Workflow Automation & Integration →
AI/Data Engineer and BA map the workflow and baseline; Security defines permissions and approvals; behavior is evaluated and monitored in production.
Quality Engineering & AI Governance →
QA and Security lead; baseline of coverage and defects; quality gates added to the pipeline; AI-use rules documented and reviewed.
Continuous Product Engineering →
Delivery Lead and Engagement Manager run a monthly cadence; Support & Operations handle incidents; roadmap, reliability and technical debt reviewed monthly.
Engagement models
| Model | Use when | How we run it |
|---|---|---|
| Fixed-scope discovery | The problem or system is not yet well understood | Short, senior team; ends with a recommendation and plan |
| Paid pilot | You want proof on one real workflow or module | Time-boxed; clear acceptance criteria |
| Milestone-based delivery | Scope can be defined with confidence | Deliverables and acceptance agreed up front |
| Monthly engineering | Continuing roadmap and product ownership | Stable team, shared backlog, monthly review |
Related
Lifecycle
The five-stage lifecycle
Discover, Design, Build, Verify, Operate: how work flows from problem to production and back.
Roles
Customer and leadership roles
Customer Sponsor / Product Owner, Engagement Manager and Delivery Lead.
Governance
Metrics and reporting
What we measure, how we report it, and how the numbers lead to decisions.