Delivery Playbook · Governance
Metrics and reporting
What we measure, how we report it, and how the numbers lead to decisions.
Flow
Lead time, deployment frequency and delivered scope against sprint commitments.
Stability
Change failure rate, time to restore service and escaped defects.
Outcome
Customer-defined success measures against the baseline recorded in Discover, plus customer satisfaction.
Reporting
| Report | Frequency | Contents | Owner |
|---|---|---|---|
| Sprint report | Each sprint | Goal, what was finished, demo notes, carry-over | Delivery Lead |
| Weekly status | Weekly | Progress, risks, decisions needed, next steps | Delivery Lead |
| Monthly review | Monthly | Outcomes vs baseline, engineering health, budget, roadmap | Engagement Manager |
| Release notes | Each release | What changed, known issues, rollback plan | Delivery Lead, QA |
Related
Working agreements
Cadence and meetings
The rhythm of an engagement: what happens daily, weekly, per sprint and monthly.
Lifecycle
Stage 5: Operate
Run, measure and keep improving the software after release.
Governance
Escalation and risk
How problems move up quickly, and how risks are managed before they become problems.