Delivery Playbook · Working agreements
Decision rights (RACI)
Who is responsible, accountable, consulted and informed for each key activity.
Every activity has exactly one accountable role, the one who answers for the result. Responsible roles do the work; consulted roles give input before decisions; informed roles are told afterwards.
| Activity | Customer | Eng. Mgr | Delivery Lead | BA | Designer | Tech Lead | Engineers | QA | DevOps | Security | AI/Data |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Problem statement & success measures | A | R | I | R | C | C | I | C | |||
| Scope & backlog priority | A | C | R | R | C | C | I | I | C | ||
| Architecture & integration design | C | I | I | C | A/R | C | C | C | C | C | |
| UX/UI design | A | I | C | R | C | C | C | ||||
| Implementation | I | C | C | A | R | C | C | R | |||
| Code review & AI-assisted change review | A | R | C | C | C | ||||||
| Automated tests & quality gates | I | C | A | R | R | C | C | ||||
| Security review & data handling | I | I | C | C | C | C | A/R | C | |||
| Release & deployment | A | C | R | C | C | C | R | C | |||
| Production monitoring & incidents | I | A | C | C | R | R | C | C | |||
| Status reporting & risks | I | A | R | C | C | ||||||
| Change requests & commercial terms | A | R | C | C | C |
R = Responsible · A = Accountable · C = Consulted · I = Informed
Related
Roles
Customer and leadership roles
Customer Sponsor / Product Owner, Engagement Manager and Delivery Lead.
Working agreements
Cadence and meetings
The rhythm of an engagement: what happens daily, weekly, per sprint and monthly.
Governance
Escalation and risk
How problems move up quickly, and how risks are managed before they become problems.