Delivery Playbook · Lifecycle
Stage 5: Operate
Run, measure and keep improving the software after release.
Goal: Run, measure and keep improving the software.
Activities
- Controlled deployment and monitoring
- Incident response and post-incident reviews
- Maintenance, security updates and technical-debt work
- Monthly outcome and engineering-health review
Artifacts
- Runbooks and dashboards
- Monthly report
- Updated roadmap
Exit criteria
Ongoing: priorities and improvements reviewed monthly with the customer.
Who is involved
- Customer Sponsor
- Engagement Manager · leads
- Delivery Lead
- Business Analyst
- UX/UI Designer
- Tech Lead / Architect
- Software Engineers
- QA / Test Automation
- DevOps / Platform · leads
- Security & Compliance
- AI / Data Engineer
- Support & Operations · leads
Operating rhythm
| Activity | Frequency | Owner |
|---|---|---|
| Monitoring and alert review | Continuous / daily | DevOps, Support |
| Incident response and post-incident review | As needed | Support, DevOps, Tech Lead |
| Maintenance and security updates | Planned each sprint | Engineers, Security |
| Technical-debt and reliability work | A share of each sprint, agreed with the customer | Tech Lead, Delivery Lead |
| Outcome and engineering-health review | Monthly | Engagement Manager, Sponsor |
Related
Governance
Metrics and reporting
What we measure, how we report it, and how the numbers lead to decisions.
Governance
Escalation and risk
How problems move up quickly, and how risks are managed before they become problems.
Services
How the playbook adapts to each service
Which roles lead, and what changes, in each of TechSoft's five services.