Delivery Playbook · Roles
Quality, security and operations roles
QA / Test Automation, DevOps / Platform, Security & Compliance, and Support & Operations.
These roles make delivery repeatable and keep production safe. They set up the gates changes pass through and keep watch after release.
QA / Test Automation Engineer
TechSoftMake quality visible and keep it from regressing.
Owns
- Test strategy and automated regression suite
- Defect triage and release quality report
- Performance and exploratory testing
Day to day
- Designs tests from acceptance criteria
- Automates critical journeys and API checks
- Verifies fixes and blocks releases that fail the gates
- Validates AI-assisted changes with extra scrutiny
Use of AI: Uses AI to generate test ideas and scaffolding; verifies tests actually detect failures.
Works with: Provides sign-off evidence to Delivery Lead and Tech Lead.
DevOps / Platform Engineer
TechSoftMake delivery repeatable and production reliable.
Owns
- CI/CD pipelines and environments
- Infrastructure as code, monitoring and alerting
- Backup, recovery and release rollback
Day to day
- Automates builds, tests, scans and deployments
- Maintains observability and runbooks
- Supports incident response and post-incident reviews
Use of AI: Uses AI for scripts and configuration under review; production changes go through the pipeline.
Works with: Works with Tech Lead on architecture and with Security on controls.
Security & Compliance Lead
TechSoftKeep customer data and systems safe and the process auditable.
Owns
- Security requirements and review
- Dependency and secrets hygiene
- AI tool and data-handling policy
- Evidence supporting customer compliance work
Day to day
- Threat-models critical features
- Reviews access, data flows and third-party services
- Runs security checks in the pipeline
- Advises on regulated-data constraints
Use of AI: Defines which data may reach AI tools and which tools are approved.
Works with: Advises Tech Lead and Engagement Manager; reports risks to the customer.
Support & Operations Engineer
TechSoftKeep production healthy after launch.
Owns
- Incident handling within agreed support terms
- Maintenance releases and updates
- Operational reports
Day to day
- Monitors and triages issues
- Escalates to engineers for defects
- Maintains known-issues list and runbooks
Use of AI: May use AI to summarize and diagnose; changes follow the same review and release gates.
Works with: Reports to Engagement Manager; feeds issues into the backlog.
| Discover | Design | Build | Verify | Operate | |
|---|---|---|---|---|---|
| QA / Test Automation | •• | •• | ••• | •• | |
| DevOps / Platform | • | •• | •• | ••• | |
| Security & Compliance | • | •• | •• | ••• | •• |
| Support & Operations | • | ••• |