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Job Description:


Service Delivery Manager

Full time


Are you up to become Service Delivery Manager at TechSoft?

Job Description:

We are looking for a passionate and experienced Service Delivery Manager to embark on the journey with us and take part in the development team.

As a Service Delivery Manager at TechSoft, you care about overseeing the delivery of IT services to clients, ensuring high levels of customer satisfaction and operational efficiency. As a company player, your role is vitally important.

You’ll have at least 3 years of experience working Service Delivery Manager, demonstrate good English communication skills, and have a knack for managing your time and priorities. Most of all, you thrive in a collaborative environment, you’re not afraid to learn new things, and you aim to have excellent work results. The perfect candidate will also have logical thinking, good communication as well as proactivity towards problems, passion for excellence and an open mind for learning.


  • Monitoring and oversee software project management
  • Taking accountability for service delivery performance, meeting customer expectations, and driving future demand
  • Analyzing third-party as well as internal processes, and creating strategies for service delivery optimization
  • Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades
  • Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments
  • Define team goals, assign tasks, and monitor performance to ensure objectives are met.
  • Collaborate with sales, technical support, and other internal teams to coordinate and enhance service delivery.
  • Build and maintain strong relationships with clients to understand their business needs and expectations.
  • Act as the primary point of contact for clients, addressing concerns, and ensuring client satisfaction.

Preferred Qualifications

  • Bachelor’s degree in Information Technology, or a related field. Master’s degree is a plus.
  • You should have a deep understanding of service management principles, frameworks (such as ITIL), and best practices to ensure the efficient and effective delivery of services.
  • Strong understanding of IT services and solutions.
  • Project management skills, including the ability to manage multiple tasks and projects simultaneously.
  • Need strong interpersonal and communication skills to build and maintain relationships with clients.
  • Experience in building and leading high-performing teams.
  • Self-motivated and highly result-oriented working style; good learning attitude, professionalism and high senses of responsibility
  • Good at English communication skills, both verbal and written, regardless of audience, presentation 


  • Career Development
  • English working environment
  • Training opportunities
  • Work-life balance: 40 hours per week from Monday to Friday, 17 days off and 24 work-from-home days per year
  • Competitive salary and benefits: 13th salary, profit sharing, bonus for excellent members
  • Monthly lunch and gasoline allowances
  • Company healthcare budget
  • Annual healthcare check
  • Annual company trip

Our core values


We treat other people the way we want to be treated


We aim for a healthy and long-term journey


We are united and highly committed to team results


We aim to deliver WOW results with a focus on quality

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