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523 Sylvan Ave, 5th Floor
Mountain View, CA 94041USA

Job Description:

CAREER • JOBS • CUSTOMER SUPPORT

Customer Support Representative

Full time

DA NANG

Are you up to become Customer Support Representative at TechSoft?

Job Description:

At TechSoft, we are looking for a passionate and dedicated Customer Support Representative to join our team. This role is a great opportunity to grow in a dynamic, fast-paced environment where customer satisfaction is our top priority. If you thrive on solving problems, enjoy helping users, and have strong communication skills, we’d love to hear from you!

Responsibilities

  • Respond to customer inquiries and provide timely assistance through multiple communication channels (email, chat, and calls).
  • Troubleshoot and resolve customer issues while documenting solutions to enhance our knowledge base.
  • Collaborate with cross-functional teams to ensure customer feedback is incorporated into product improvements.
  • Stay up to date with our products, new features, and enhancements to provide accurate information.
  • Contribute to the development of support resources, such as FAQs and troubleshooting guides, to enhance the customer experience.

Preferred Qualifications

  • At least 1 year of experience in customer support or a related role.
  • Strong English communication skills (both written and verbal).
  • Excellent problem-solving abilities and a proactive approach to challenges.
  • A customer-first mindset with the ability to remain patient and empathetic.
  • Ability to multitask and work efficiently in a fast-paced environment.
  • Technical aptitude and a willingness to learn new software and tools.
  • A team player who is self-motivated and eager to grow.

Benefits

  • Competitive salary package: including 13th salary, profit sharing, special bonuses for excellent members.

  • Full social insurance: 100% covered from probationary period

  • Monthly lunch and gasoline allowances

  • Work-life balance: 40-hour workweek from Monday to Friday, 17 days off (including a 1-week summer holiday) and allowed work-from-home when necessary

  • 100% English working environment

  • Personal caring manager

  • Career development opportunities

  • Yearly learning budget

  • Udemy courses library

  • Company healthcare budget

  • Annual health check

  • Well-being coach

  • Monthly Jamboree

  • Annual company trip

Our core values

Kindness

We treat other people the way we want to be treated

Sustainability

We aim for a healthy and long-term journey

One-Team

We are united and highly committed to team results

Excellence

We aim to deliver WOW results with a focus on quality

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