Job Description:
CAREER • JOBS • CUSTOMER SUPPORT
Customer Support Representative
Full time
DA NANG
Are you up to become Customer Support Representative at TechSoft?
Job Description:
At TechSoft, we are looking for a passionate and dedicated Customer Support Representative to join our team. This role is a great opportunity to grow in a dynamic, fast-paced environment where customer satisfaction is our top priority. If you thrive on solving problems, enjoy helping users, and have strong communication skills, we’d love to hear from you!
Responsibilities
- Respond to customer inquiries and provide timely assistance through multiple communication channels (email, chat, and calls).
- Troubleshoot and resolve customer issues while documenting solutions to enhance our knowledge base.
- Collaborate with cross-functional teams to ensure customer feedback is incorporated into product improvements.
- Stay up to date with our products, new features, and enhancements to provide accurate information.
- Contribute to the development of support resources, such as FAQs and troubleshooting guides, to enhance the customer experience.
Preferred Qualifications
- At least 1 year of experience in customer support or a related role.
- Strong English communication skills (both written and verbal).
- Excellent problem-solving abilities and a proactive approach to challenges.
- A customer-first mindset with the ability to remain patient and empathetic.
- Ability to multitask and work efficiently in a fast-paced environment.
- Technical aptitude and a willingness to learn new software and tools.
- A team player who is self-motivated and eager to grow.
Benefits
Competitive salary package: including 13th salary, profit sharing, special bonuses for excellent members.
Full social insurance: 100% covered from probationary period
Monthly lunch and gasoline allowances
Work-life balance: 40-hour workweek from Monday to Friday, 17 days off (including a 1-week summer holiday) and 24 work-from-home days per year
100% English working environment
Personal caring manager
Career development opportunities
Yearly learning budget
Udemy courses library
Company healthcare budget
Annual health check
Well-being coach
Monthly Jamboree
Annual company trip
Our core values
Kindness
We treat other people the way we want to be treated
Sustainability
We aim for a healthy and long-term journey
One-Team
We are united and highly committed to team results
Excellence
We aim to deliver WOW results with a focus on quality
